Customer Portal
A smoother way to manage your project
With the KBL Customer Portal, you can review your estimate, accept your quote, e-sign your contract and make secure payments online — all in one place.
Online quote approval E-sign contracts Secure Stripe payments Mobile friendly
Customer experience
Built around a better customer experience
We use modern systems so the journey from estimate to project completion feels clear, fast and professional from the very first conversation.
Clear estimate approval
Itemised quotes you can review at your own pace, with no chasing or paperwork.
Digital contract signing
Review and e-sign your construction contract online before work begins.
Secure online payments
Pay deposits and agreed project payments by card through Stripe — encrypted and trusted.
Easy document access
Project documents organised in one place so nothing important gets lost.
Portal features
What customers can do online
Everything needed to keep your construction project moving, without the back-and-forth of paper forms or scattered emails.
View estimates
See the full breakdown of your project pricing and scope.
Accept quotes
Approve your quote online with a clear digital record.
E-sign contracts
Sign your construction agreement directly from your phone.
Make secure payments
Pay deposits and agreed amounts by card through Stripe.
View invoices
See invoices and payment history kept against your project.
Add notes or questions
Leave comments on your project so everything stays documented.
Access project documents
Download contracts, certificates and supporting paperwork.
Keep everything in one place
One secure portal for the whole project from quote to handover.
How it works
From quote to approval in a few simple steps
Online estimate approval and e-sign construction contract steps designed to make the start of your project effortless.
- 01
We send your secure link
By SMS or email, ready to open on any device.
- 02
You review the estimate
See the full scope, pricing and project details.
- 03
You accept and sign online
Approve the quote and e-sign your contract digitally.
- 04
You pay securely where required
Card payments processed safely through Stripe.
- 05
Your paperwork stays organised
Documents and records kept in one tidy place.
Why it matters
Why this sets KBL apart
A modern customer experience is part of our standard, not an upgrade. It is how we keep every KBL project documented, approved and paid for cleanly.
“Many building projects still rely on scattered emails, paper forms and unclear approvals. Our customer portal helps keep everything simple, documented and easy to access from the start.”
Less paperwork
No printing, scanning or signing scattered emails.
Faster approvals
Accept quotes and sign contracts in minutes, not weeks.
Clearer communication
Comments and updates documented against your project.
More professional process
A modern customer experience aligned with how you work today.
Secure payments
Secure payments powered by Stripe
Card payments through the customer portal are processed by Stripe, one of the most trusted online payment providers in the world. Pay deposits, agreed project payments and invoices from any device, with confidence.
- Payments are processed securely through Stripe.
- KBL does not see, store or handle your card details.
- Pay deposits, invoices or agreed project payments online where available.
- Encrypted in transit with full digital receipts.
Anywhere access
Designed for mobile, tablet and desktop
The KBL Customer Portal is responsive by design, so you can review documents, approve quotes or pay safely on any device — no app to install.
Customer portal FAQs
Customer portal questions answered
Quick answers covering security, contracts, Stripe payments and device support.
What is the KBL Customer Portal?
It is a secure online space where you can review your KBL estimate, accept your quote, e-sign your construction contract and make payments online — all from a single link.
Is the customer portal secure?
Yes. Access is granted through a personal secure link sent by SMS or email, and payments are processed by Stripe. Sensitive details are not stored on our website.
Can I accept my quote online?
Yes. You can review your full estimate and accept the quote directly through the portal without printing or scanning paperwork.
Can I sign my contract online?
Yes. Where a construction contract is required, you can review the full document and e-sign it through the portal before work begins.
Are card payments secure?
Card payments are processed by Stripe, a leading and trusted online payment provider used by businesses worldwide. All payments are encrypted in transit.
Does KBL store my card details?
No. Card details are handled directly by Stripe. KBL does not see, store or have access to your full card information.
Can I access the portal on my phone?
Yes. The portal is designed to work on mobile, tablet and desktop with no app to install.
What if I cannot find my portal link?
Contact KBL on 024 7775 2739 or sales@kblucas.co.uk and we will resend your secure portal link.
Ready to start
Already received your portal link?
Open your KBL Customer Portal to review your documents, accept your quote, sign your contract or make a secure payment.